Privacy Policy for Rose Valley Ballycastle

Effective Date: 27/05/2025
Last Updated: 28/05/2025

At Rose Valley Ballycastle, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Rose Valley Ballycastle is a rental accommodation business based in Northern Ireland. Our website provides information about our property and allows users to make booking enquiries.

If you have any questions about this policy or your data, please contact us:
📧 rosevalleyballycastle@gmail.com

2. What Information We Collect

We may collect the following information when you use our website or make an enquiry:

  • Name

  • Email address

  • Phone number

  • Address (for bookings)

  • Booking dates and preferences

  • Payment details (only via secure third-party platforms)

  • IP address and browsing data (via cookies)

3. How We Use Your Information

Your information is used to:

  • Process and manage bookings or enquiries

  • Respond to customer questions

  • Send confirmations and updates

  • Improve our website and services

  • Meet legal and regulatory obligations

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Consent – when you opt in to receive communications

  • Contract – to fulfil bookings and provide services

  • Legal obligation – to comply with applicable laws

  • Legitimate interests – to improve user experience and manage our business

5. How We Store Your Data

Your data is stored securely using industry-standard practices. We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Sharing Your Data

We do not sell or rent your data. We may share it with:

  • Payment processors (e.g., Stripe, PayPal)

  • Booking platforms (if applicable)

  • Service providers under contract who support our operations

  • Legal or regulatory authorities if required

All third parties are required to respect the confidentiality of your data and to comply with UK data protection laws.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion (right to be forgotten)

  • Object to processing or request restrictions

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: rosevalleyballycastle@gmail.com

8. Cookies

We use cookies to enhance user experience and gather analytics. You can control cookie settings via your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.